FAQs

Svenge – Essentials for Every Kitchen and Home

We’re here to help. Below you’ll find answers to common questions about orders, shipping, returns, and product information.

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Orders & Delivery

When will my order ship?
Orders are processed within 1–2 business days (Monday–Friday, excluding public holidays).

What delivery options are available?

• Standard Delivery (Free): Arrives in 2–4 business days.

• Express Delivery (£10.00): Arrives in 1–3 business days via FedEx.

Where do you ship?
We currently ship within the United Kingdom only.

Will I receive a tracking number?
Yes. Once your order ships, you’ll get a confirmation email with a tracking link.

What if my parcel is marked as delivered but I didn’t receive it?
Please check with others in your household and confirm the address is correct. Then contact us at help@svenge.com with your order number and tracking link for assistance.

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Returns & Refunds

Can I return my order?
Yes. Returns are accepted within 30 days of receiving your order.

What are the return conditions?

• Items must be unused and in their original packaging

• Include all tags and proof of purchase

• Email us first before returning anything

Do I have to pay for return shipping?

• If you changed your mind: You’ll need to cover the return postage.

• If the item is faulty or incorrect: We’ll provide a return label.

How long do refunds take?
Approved refunds are processed within 1–3 business days of receiving the return. Depending on your bank, it may take 5–10 working days to show in your account.

Do you offer exchanges?
We do not offer direct exchanges. If you need a different item, please place a new order and return the original for a refund.

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Products & Stock

Do you sell official match gear?
We provide functional, handcrafted wooden kitchen and home items suitable for daily use. Product specifications are listed on each product page.

What sizes are available for items like chopping boards or storage boxes?
Each product includes a size guide. If you’re unsure, feel free to contact us with questions before placing your order.

Are your products restocked?
Some items are restocked regularly. If an item is unavailable, check back soon or contact us to ask about availability.

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Payment & Security

What payment methods do you accept?
You can pay securely using PayPal, Visa, Mastercard, or other supported cards at checkout.

Is it safe to shop on Svenge.com?
Yes. Our site uses SSL encryption, and all payments are processed securely through third-party platforms.

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Company & Contact Information

Have more questions?
We’re happy to help.

Email: help@svenge.com
Phone: +44 344 332 5208
Hours: Monday – Friday, 9:00 AM – 6:00 PM (UK time)

Mailing & Return Address:
Svenge Returns
Articope Ltd (DBA: Svenge)
Unit D, Brent Cross Shopping Park, Tilling Rd, London NW2 1LW, UK

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Company Details:

Legal Business Name: Articope Ltd
Trading Name (DBA): Svenge
Company Registration Number: 13077351
Website: www.svenge.com